Clutter affects physical and mental health. Our services can help create a safer, calmer, more functional home. We also help set up routines and systems that support daily living and independence.

Yes! We’ve supported older Australians for nearly a decade, privately and through My Aged Care. We’ve worked with clients facing a wide range of physical and psychological challenges.

We are a hands-on service. We come alongside you in a really practical way that a psychologist, physiotherapist or OT isn’t going to be able to do in a 4-hour hands-on session.

We come in and physically do the work with you and others that you live with. After an introduction and quick tour of the space to be worked on, we talk to you about your goal and vision for the space. During this time, we ask how you want the room to function; what you want to be able to do with the space, how you would like it to look and feel and then we start the decluttering process.

We work with you and coach you in decision making about what needs to leave the house as rubbish or donations, and what is staying in the house. We then help organise the space and create functional systems to keep things easy to access, clutter-free and organised.

We take your capacity into consideration in all sessions. It’s totally fine if you need to sit the whole time, rest, take a break or lie down during the session. It is important that you are present within the home and available to make decisions with us, as we never make decisions on your behalf about what is to stay and what is to be removed from your space. We are also there to help and coach you through any difficult decisions.

We will be there to do all the lifting, carrying, organising and physical work and are confident in helping clients with both physical limitations, including fatigue.

In a typical 4-hour session, we make sure we all have a quick 10-minute break so we can all have the energy to complete the session.

We do not require additional support workers to be in attendance during sessions, but welcome whatever support people you might need to feel confident and comfortable during our sessions.

Invoices are sent upon completion of each session with 7-day terms of payment. Tolls, donation drop off, and any travel expenses will be itemised on your invoice. For most clients, the invoice is sent directly to your Support at Home Package provider, and they manage the payment of the invoice for you from your package.

The first 30 minutes of team travel each way is included in all service packages. Any additional travel time after the first 30 minutes will be billed accordingly at our hourly rate. Non-labour costs (vehicle expenses) are invoiced at $0.97 per km after 30 minutes of included travel.

Any tolls and costs of parking incurred in providing services are also outlined in your service agreement.

Most rubbish fits in your council bins. If not, we can recommend a service. We can take one carload of donations per session (15 minutes billed). If you need help with more, we’ll assist with planning.

Yes! We are able to take up to one carload of donations to charity at the end of each session. We simply invoice 15 minutes of time for this service, and the TAOD team member will complete this after your session finishes.

We deliver to many charity shops around Australia, and we know what they will take and what they will not take. If you would like your things to go to specific places, you will need to do that delivery yourself, unless it is convenient for our staff to do it on your behalf.

If you have more donations than what can fit in our car, we can help you book a donation pickup or help you fill your car if you can do a donation drop off yourself.

That’s okay. We’re warm, flexible and trauma-aware. If you need to take things slow or just start with a cuppa, we’ll go at your pace. We’re here to help, not rush you.

Any cancellations made with less than 2 business days incur a full cancellation fee.
For example, if you have a session booked for a Thursday, as long as you let us know before the session time on Tuesday (say 10 am), there is no cancellation fee at all.

However, for anything less than two business days, the full cancellation fee is invoiced.