We find most older adults would benefit from our decluttering services and support whether it be one session or a series of sessions to help in your home.

Clutter has physical, emotional and psychological impacts on health and wellbeing and affects everyone in different ways. 

If you need help with:

• Decluttering and organising your home and space
• Making your home safer and more functional
• Setting up systems and processes to help your home run more smoothly
• Creating a calm and relaxing space where you can live independently

Then you would benefit from our support. 

We can assist you with decluttering and organising as well as help set up processes and systems to help your home run more smoothly. We also help develop daily living and life skills as well as build independence in alignment with your needs and requirements.

Yes! We have been working with older adults both privately and through My Aged Care for nearly 10 years. Our team are experienced professional organisers, and support older adults who have physical limitations, acquired brain injuries, post-traumatic stress disorder, visual impairment, chronic diseases, anxiety disorder and depression just to name a few. We are passionate about helping older adults gain freedom from clutter so they can safely enjoy their home.

We are a hands-on service. We come alongside you in a really practical way that a psychologist, physiotherapist or OT isn’t going to be able to do in a 4 hour hands-on session. We come in and physically do the work with you and others that you live with. 

After an introduction and quick tour of the space to be worked on, we talk to you about your goal and vision for the space. During this time we ask how you want the room to function; what you want to be able to do with the space, how you would like it to look and feel and then we start the decluttering process. 

We work with you and coach you in decision making about what needs to leave the house as rubbish or donations and what is staying in the house. We then help organise the space and set up systems to keep things easy to access, clutter free and organised.

We take your capacity into consideration in all sessions. It’s totally fine if you need to sit the whole time, rest, take a break or lie down during the session. It is important that you are present within the home and available to make decisions with us as we never make decisions on your behalf about what is to stay and what is to be removed from your space. We are also there to help and coach you through any difficult decisions. 

We will be there to do all the lifting, carrying, organising and physical work and are confident in helping clients with both physical limitations, including fatigue. 

In a typical 4 hour session we make sure we all have a quick 10 minute break so we can all have the energy to complete the session.  

We do not require additional support workers to be in attendance during sessions, but welcome whatever support people you might need to feel confident and comfortable during our sessions.

Invoices are sent upon completion of each session with 7 days terms of payment. Tolls, donation drop off and any travel expenses will be itemised on your invoice. For most clients, the invoice is sent directly to your Home Care Package provider and they manage the payment of the invoice for you, from your package.

The first 30 minutes of team travel each way is included in all service packages. Any additional travel time after the first 30 minutes will be billed accordingly at our hourly rate. Non labour costs (vehicle expenses) are invoiced at $0.97 per km after the 30 minutes of included travel.

Any tolls and cost of parking incurred in providing services are also outlined in your service agreement.

For most sessions, the quantity of rubbish can fit in your household/ council bins. If additional rubbish removal is required we can recommend some rubbish removal companies for you to engage separately.

Yes! We are able to take up to one car load of donations to charity at the end of each session. We simply invoice 15 minutes of time for this service and the TAOD team member will complete this after your session finishes.

We deliver to many charity shops around Australia and we know what they will take and what they will not take. If you would like your things to go to specific places, you will need to do that delivery yourself, unless it is convenient for our staff to do it on your behalf.

If you have more donations than fit in our car, we can help you book a donation pick up or help you fill your car also if you are able to do a donation drop off yourself.

Our team is really gentle and understanding and able to handle whatever state you’re in when you open the door.

Our team is very experienced in gauging situations and reading the room. Sometimes when you open the door you might feel exhausted and anxious so rather than racing into working straight away, we want you to feel comfortable. We are there to serve you so if you need 10 mins at the start of a session to have a cup of tea etc then that’s totally fine with us. 

Sometimes we do have the case when we turn up and someone says “I’m not up to it today.” In these situations, we have a few strategies that we use. Rather than say ok and walk away, and charge the full cancellation fee, we will ask you if you could do just 10 minutes together. Or are there any items we could take as donations? Are there some easy wins we could do?

We will often provide alternatives, maybe offering a shorter session. We might say, “What if we just try for half an hour/half a session?” because once we start together, more often than not clients will start to engage and say “Let’s keep going, I’m feeling good now.” But we never push; there is always freedom. So if we turn up and someone truly can’t do the session, we fully acknowledge that and it’s accounted for in our cancellation policy and service agreement.

Any cancellations made with less than 2 business days incurs a full cancellation fee.

For example: if you have a session booked for a Thursday, as long as you let us know before the session time on Tuesday (say 10am), there is no cancellation fee at all. However, if there is anything less than two business days, the full cancellation fee is invoiced.